Any extra time can be spent looking at all the things you could have enjoyed if you could have checked in earlier. This leaves about 90 minutes to make it through the entire terminal and get to the gate. The flight starts boarding one hour prior to departure.
Once you're allowed to check in, it takes about 30 minutes to get to the real terminal (check in, emigration, security, train ride, etc). you're stuck in the outer holding area prior to the check in area. Therefore, if you arrive at the airport too early. Since you can't go through security, you can't get to the actual terminal (where all the stores, restaurants, lounges, etc are). Since you can't check in, you can't go through security. This was an emergency trip as it was, and booked through Iberia thanks for nothing Iberia."Ĭons: "In Dubai, British Air won't allow you check in more than three hours prior to flight time. I will never fly AA again unless they are the last option at a non-horrible price. I had been hoping to get some work done on the flight, so much for that idea, I couldn't maintain a solid VPN connection for more than 5 minutes at a time. I am sitting on the plane waiting to hear from my father about his critical surgery with my phone dropping on and off the wifi due to slowness and extreme packet loss (>50%). The connection and payment screens were very slow, which was because the wifi overall was very slow. Having paid for the Wifi, which is fine, it's an add-on service, it was difficult to connect to, my phone really struggled to bring up the sign-in page, and I had to reboot my laptop three times, clearing my browser cache to get it to connect. My entertainment system crashed, when they finally came round with food, I could ask them to reset it. On the return journey the line for the gate was around the corner AFTER boarding had started, and people couldn't board in any sort of order. Jet lag on eastbound transatlantic is bad enough without the airline making it worse. Trying to open a window resulting in being curtly asked to close it.
No attempt to help passengers adjust to the destination time zone at all. Upon traveling to London on the red-eye, they proceeded to keep the plane completely dark the entire trip.
No announcement, no agent at the old gate to direct passengers to the correct place. Finally we have to go ask another airlines' desk where our plane is at (it never had a correct gate assignment on the monitors) to figure out where we had to board. Then at the airport, despite having been assigned a gate, the plane came into a different gate, and we're just sitting there slowly wondering more and more why there aren't many people around. I can't imagine what that must have been like for families of four with children who are being extorted just so they can sit together.
Economy means economy, not the back end of economy, but now you gotta pay to "upgrade" to regular economy. Then, I guess this ticket is economy minus, you have to pay more for seats that aren't at the total arse end of the plane. The worst customer service experience I've ever had, even than Comcast. The customer service line was CORDONED OFF at LAX, and getting help out of their agents was like trying to get blood from a stone. Then after calling Iberia, and getting the AA confirmation managed to at least get into AAs web site for the flight, but now it was apparently too late to change our food option, and AA wouldn't work with us at all, the phone agent event LIED on the phone suggesting we could talk to customer service at the airport to have them provide an appropriate meal option. Cons: "Couldn't get our meal preference selected, Iberia page for the flight check-in didn't work at all, getting a page not found error.
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